Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Fast duplication with consistently cheerful service sets this Bedok operation apart. The team handles orders in under five minutes, prices undercut the market, and staff adapt on the fly-one reviewer had data erased at no extra charge when plans changed midway.
Lewis and SJL Lock Solutions arrive on time, complete work in minutes or hours, and handle emergency calls (broken keys, jammed locks, children locked in rooms) without delay. He explains options clearly, suggests upgrades only when they add real value, and matches screw colors to existing hardware. One reviewer noted the bill was steeper than anticipated, though most find the cost justified by quick turnaround and no extra charges at the end.
The shop shines with certain jobs: skilled key duplication on unusual locks, reasonable fees for straightforward work, and staff known locally for decades. But nearly half the reviews flag serious problems: keys that fail despite promises, inflated prices versus competitors, and an owner reluctant to honour refunds even when work didn't work. Recent reviews lean more negative than older praise, and there is little evidence the core complaints have shifted.
Last updated 2026-08-23