One customer reports a three-year-old smart lock still working well and staff who explain clearly. Another felt the warranty was defined too narrowly by the technician, leaving them without recourse.
Based on limited recent reviews, so treat this as low-confidence.
All 10 reviews are five-star. Customers consistently praise fast response times, with several noting arrivals within 30 minutes or earlier than promised, even for early morning or late-night calls. Pricing stands out as fair compared to competitors, and staff are described as friendly, professional, and patient in handling emergencies.
All three reviews praise Alex for fast, courteous work at fair rates. Door lock repairs completed in minutes; replaceable door knobs included.
Adrian and the Hillion Mall showroom excel at patient consultation, helping customers compare brands and select locks suited to their needs without pressure. After-sale service drops sharply: customers report missed measurement details, late scheduling confirmation despite advance notice, added charges after payment, and defensive responses to complaints. One visitor found the shop unstaffed after waiting 30 minutes.
Last updated 2026-08-23