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My Digital Lock Hillion Mall (Buy Gate Digital lock, HDB Door, Gate, Deposit Safe, Laundry System, Water Dispenser,

Updated 2026-08-23 · 1,207 reviewed · 187 listed · Scored from 876 Google reviews · How we rank ›

4.9(876) 83 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential LocksmithAutomotive LocksmithSafe Opening & RepairDigital & Smart Lock Installation
My Digital Lock Hillion Mall (Buy Gate Digital lock, HDB Door, Gate, Deposit Safe, Laundry System, Water Dispenser,
Services
Residential Locksmith, Automotive Locksmith, Safe Opening & Repair
Reviews
876

What recent reviews say

Adrian and the Hillion Mall showroom excel at patient consultation, helping customers compare brands and select locks suited to their needs without pressure. After-sale service drops sharply: customers report missed measurement details, late scheduling confirmation despite advance notice, added charges after payment, and defensive responses to complaints. One visitor found the shop unstaffed after waiting 30 minutes.

Praised for
  • Adrian's product knowledge and patience
  • friendly, attentive sales staff
  • wide choice of digital lock brands
  • knowledgeable recommendations tailored to needs
Watch-outs
  • poor post-sale communication and coordination
  • attitude shift after payment received
  • incomplete measurement and missed details
  • additional charges after full payment agreed
  • staff availability issues
skilled-stafffriendly-technicianpunctualpoor-communicationupsold-unnecessary-workhidden-charges
Best for: Shoppers comparing digital lock brands in-store and wanting patient, unhurried advice.
Think twice if: You rely on timely installation scheduling, detailed measurements, or expect after-sale support to match the sales experience.

Strengths

  • Sales staff explain brands and features without hard selling
  • wide choice of digital lock models on display
  • knowledgeable product recommendations matched to customer needs
  • established showroom with trade-in service

Worth knowing

  • Adrian Koh is named as primary sales staff in 23 of 20 reviews, praised for patience and product knowledge
  • Vivi mentioned for fast service
  • Customers report incomplete measurement surveys, missed toilet door, additional charges after full payment agreed
  • Scheduling often confirmed one day before installation despite advance notice
  • Shop staffing gaps reported (30-minute wait with no staff)

What reviews say by service

Digital & Smart Lock Installation
Customers praise staff knowledge and brand range; complaints centre on incomplete installation surveys and unclear scope after payment.
Residential Locksmith
Sales experience praised; post-installation coordination and follow-up communication frequently cited as problems.
Safe Opening & Repair
No clear review evidence on safe services.
Automotive Locksmith
No review evidence.

How it compares

  • Rated 4.9 against a 4.53 average across the 144 residential locksmith businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
854
4
8
3
3
2
2
1
9

Common questions

How early should I book installation?
Scheduling is often confirmed only one day before, despite customer requests for advance notice. Book well ahead and follow up directly to confirm.
What brands of digital locks do you stock?
Their website lists Lenovo and Lusano+ models, with options for door and gate locks starting from $299 to $550. Visit the showroom to compare in person without sales pressure.
Do you measure all doors during survey?
Customers report mixed results. Some had incomplete measurements (missing toilet door, for example). Request written confirmation of which doors will be measured before surveying begins.

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Last updated 2026-08-23