
Yew Digital Lock
Yew Digital Lock wins over customers at the sales stage with clear pricing and courteous staff, but the relationship collapses once products are installed. Locks consistently malfunction within months to two years, yet the company's after-sales team ignores calls, ghosts customers for weeks, and delays warranty repairs until coverage expires. Customers report dead fingerprint sensors, gate locks that refuse to open, and broken remote controls within the first year. When customers reach anyone, they face redirects between multiple staff members with no resolution, instructions to pay for repairs on warranted items, or vague promises of follow-up that never arrive. Several reviewers explicitly warn others not to buy.

