Reviewers consistently report arrival within 30 minutes, often from Woodlands or North Singapore areas, with lock issues resolved in under five minutes by Chris. The repeated strength is speed paired with politeness, along with clear pricing stated before work begins and no damage to locks even on old or complex mechanisms.
Service spans residential lockouts, lock replacement, file cabinet unlocking, and door lock repairs. Chris handles jobs at midnight with the same efficiency as daytime calls. Customers mention specific costs like $120 for unlock plus replacement and $250 for a main door lock set with installation, though one reviewer noted pricing slightly higher than expected elsewhere.
All 13 recent reviews are five-star, with reviewers consistently praising 24/7 emergency response and arrival within 30 minutes. Staff are described as polite, skilled at picking locks without damage, and transparent about costs upfront. No complaints or negative themes appear in the data.
Yew Digital Lock wins over customers at the sales stage with clear pricing and courteous staff, but the relationship collapses once products are installed. Locks consistently malfunction within months to two years, yet the company's after-sales team ignores calls, ghosts customers for weeks, and delays warranty repairs until coverage expires. Customers report dead fingerprint sensors, gate locks that refuse to open, and broken remote controls within the first year. When customers reach anyone, they face redirects between multiple staff members with no resolution, instructions to pay for repairs on warranted items, or vague promises of follow-up that never arrive. Several reviewers explicitly warn others not to buy.
All 13 reviews are five-star, citing fast response times, knowledgeable staff (particularly Doris), and quality hardware. Customers praise the organized inventory and straightforward dealing without pressure to buy extras.
Last updated 2026-08-23