The lady boss and staff consistently go beyond the usual: they duplicate keys other locksmiths turn down, explain problems clearly without pushing unnecessary work, and stand behind results with refunds if keys fail. Workmanship is precise on unusual profiles, from Yamaha motorbike box keys to Lockwood cylinders. Bishan location charges for parking, and pricing runs higher than average, but customers note this reflects genuine skill and technology.
Kelvin and the team handle car remotes, motorcycle keys, and standard duplications with equal care. Wait time under 10 minutes for simple jobs. The lady boss has earned particular mention across reviews for warmth and detailed walkthroughs. A few customers travelled from other providers after initial failures, then saw keys work first time here.
Review evidence is extremely limited. The single available review expresses strong dissatisfaction with service quality, though no specific details are provided to ground the complaint.
Reviewers consistently report steep charges far above market rates, failed key duplicates that did not work, and shoe repair jobs that fell apart within weeks. The owner does not respond to complaints or acknowledge mistakes. One reviewer praised fast key duplication, but this was buried under 21 critical reviews citing inflated prices (belt shortening quoted at $30 versus $6-10 elsewhere), damaged shoes, defective keys, and closed hours that did not match their published schedule.
Thomas and his team arrive within 10–20 minutes and complete work quickly, with transparent pricing that rarely exceeds $100 for lock changes. Reviewers consistently praise his honesty, skill, and updates during jobs, though one older complaint cited rudeness from another technician.
Last updated 2026-08-23