Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Older reviews praise quick key work and cheap rates; recent visits found the shop closed or staff unwilling to help with jobs they quoted, citing unavailable materials without clear explanation.
Ben, Robert, and Yeo are named in reviews across four years for arriving within 20 minutes and solving locks quickly. What sets them apart: they advise customers to try free fixes first, refuse jobs they cannot improve, and guide people through self-help rather than charge for simple visits. One technician fixed a 12-year-old lock model nobody else could match, and another talked a customer through unlocking a door remotely when he could not attend.
Most customers experience prompt arrival, professional work, and fair pricing from Dennis, the named technician who often handles calls personally. Safe opening, electronic lock troubleshooting, and door unlocking are handled with care and speed, though a small number report initial rudeness over the phone or unexpectedly long quoted wait times.
Last updated 2026-08-23