Most customers report strong results on shoes, bags, and keys, with staff like Raymond and Ken earning repeated praise for expertise and problem-solving. However, a minority of reviews flag poor stitching, staining, and quality inconsistency, raising questions about reliability on high-value items and whether results depend heavily on which technician handles the work.
Most customers praise fast repairs and quality work at this Paragon shoe and leather repair shop, with several noting completion within hours and staff members David and Master Leong remembered by name for their helpfulness. A minority report rushed craftsmanship, occasional staff rudeness, and prices that feel steep, though some acknowledge the work justifies the cost.
Reviewers praise Shukey's honesty, warmth, and craftsmanship, especially staff like Rebecca and Nicholas. The shop openly advises against unnecessary repairs and takes care with delicate leather. However, a significant cluster of one-star reviews report that repairs fail within weeks to months: soles separate, heels drop, stitching appears shoddy, and shoes emerge damaged from work. Some customers spent hundreds on repairs that didn't last or left new shoes looking worn after just hours in the shop.
Andrew and his team arrive within 20 to 30 minutes and complete work in minutes without damaging locks or doors. They explain options, quote upfront, and tailor solutions to what customers actually need rather than pushing unnecessary replacements. The business covers residential lock repairs, replacements, and rekeying across western and northern Singapore. Victor also works as a technician. Reviewers repeatedly praise Andrew's patience, knowledge, and willingness to share maintenance tips. All 17 recent reviews are five-star.
Last updated 2026-08-23