Otis Locksmith

Updated 2026-08-23 · 1,207 reviewed · 187 listed · Scored from 2 Google reviews · How we rank ›

5.0(2) 59 low data composite score See reviews on Google ✓ Google-verified

Safe Opening & Repair

Service: Safe Opening & Repair
Reviews: 2

What recent reviews say

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Based on limited recent reviews, so treat this as low-confidence.

How it compares

Rated 5 against a 4.65 average across the 94 safe opening & repair businesses listed here.
Has more Google reviews than 25% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 70

Review volume 21

Review recency 100

Review sentiment 49

Profile completeness 75

Verification 0

Rating breakdown

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Most customers praise quick, capable work: key duplication, lock changes, and car key extraction completed in minutes. Mr Tew and the owner earn particular credit for patience, efficiency, and travelling to remote locations. Downsides centre on spotty staff warmth and occasional scheduling failures. Pricing sits on the acceptable side for many, though a minority find it steep and resent haggling over rates. A standout choice for residential and vehicle lockwork in Pasir Gudang and surrounding areas, especially if you need rapid turnaround or out-of-town visits. Watch for inconsistent customer service and confirm hours before visiting, as at least one reviewer found the shop unexpectedly closed.

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Every recent review rated this business five stars. Customers consistently praise the technicians - Thangam, Kumar, Jason, An Peng, Ajay, Vivi, and others - for patience during setup and explaining how to use the digital locks and apps. Reviewers highlight thorough, careful installation work and a willingness to spend time teaching families how to operate their new systems. The business specializes in digital door and gate locks for HDB flats and commercial spaces, with models ranging from $299 to $550. Installation includes app setup and password configuration. Staff are noted for attention to detail, keeping work areas clean, and being considerate of children or household disruption.

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