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My Digital Lock (Suntec City)

Updated 2026-08-23 · 1,207 reviewed · 187 listed · Scored from 1,133 Google reviews · How we rank ›

4.8(1133) 85 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential LocksmithCommercial LocksmithSafe Opening & RepairDigital & Smart Lock Installation
My Digital Lock (Suntec City)
Services
Residential Locksmith, Commercial Locksmith, Safe Opening & Repair
Reviews
1133

What recent reviews say

Most customers praise named staff members Jacky and Stella for patiently explaining lock options and steering them toward the right fit for their space and budget. Installation work is completed to standard, though communication breakdowns and occasional staff rudeness have left some frustrated.

The business stocks a wide range of digital locks starting from $299, handles both HDB flats and gates, and operates from a central Suntec City location. Some customers hit unresponsive or dismissive staff; one reported an owner follow-up that arrived only after repeated complaints.

Praised for
  • knowledgeable staff (Jacky, Stella)
  • patient product guidance
  • friendly, attentive service
  • satisfactory installation workmanship
Watch-outs
  • inconsistent staff attitude
  • poor phone communication
  • last-minute scheduling changes
  • dismissive responses to customer questions
  • slow complaint resolution
skilled-stafffriendly-technicianpunctualfair-pricingpoor-communication
Best for: HDB residents needing guidance on lock models within a set budget.
Think twice if: Phone and email responsiveness vary; expect inconsistent staff attitudes on some visits.

Strengths

  • large range of digital lock models from $299
  • named staff expertise in lock selection
  • multiple showroom locations
  • installation service included

Worth knowing

  • Jacky and Stella named as consistently helpful salesstaff
  • Installation completed but communication issues noted (last-minute schedule changes, group chat not maintained)
  • Owner Ronn acknowledged feedback after repeated follow-up but no formal apology given
  • One customer reported staff member Amy Toh's abrupt phone manner

What reviews say by service

Digital & Smart Lock Installation
Salesstaff praised for explaining lock features and helping customers choose the right model, but one reviewer noted staff dismissiveness about door compatibility constraints.
Residential Locksmith
Installation completed to satisfactory standard for HDB locks, though communication during the process was problematic.
Safe Opening & Repair
Limited review evidence on safes; website lists luxury safes but no customer feedback provided.

How it compares

  • Rated 4.8 against a 4.53 average across the 144 residential locksmith businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
1066
4
25
3
6
2
3
1
33

Common questions

Do you have models that fit HDB doors and gates?
Yes. The website lists HDB main door digital locks, HDB gate digital locks, and combination packages. Jacky and Stella can help match a model to your specific door type and budget.
What is the price range for a digital lock?
Locks start from $299 (e.g. Lusano+ Meteor Gate Lock) to $550 (Lusano+ Moon Door Lock). Bundles combining door and gate locks are available from $599.
Can you install the lock after I buy it?
Yes. Several reviews mention installation as part of the purchase. Customers should confirm timing and scheduling upfront to avoid last-minute changes.
Request a quote

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Last updated 2026-08-23