My Digital Lock (Jurong Westgate)
Most customers praise the patience and friendliness of named staff like Vivi, Amanda, and Adrian, who explain products without pushing hard sales. After-sales support stands out: when a customer's gate lock malfunctioned, staff diagnosed and resolved it via video within 25 minutes. Honest caveats exist: one buyer received the wrong lock on first installation and was later told the business could not factory-reset their device, only push a trade-in; another felt staff attitude flipped after purchase when a remote failed. The business stocks a deep range of digital models from budget ($299) to premium ($799), serving HDB gates and doors as well as door frames and safes. Multiple staff members (Vivi, Amanda, Adrian, Molly, Yuna, CK, Ken) are mentioned by name, suggesting a team-based operation across their Jurong Westgate and other Singapore branches.
