Most customers praise rapid response times and friendly technicians, especially for car key emergencies resolved within an hour. However, a few report unhelpful attitudes, padlock-cutting charges they viewed as unnecessary, and discrepancies between advertised 24-hour availability and actual hours.
Most visits end well: staff cut standard keys in under 10 minutes and earn praise for knowing their craft. But some customers hit limits-the business refuses keys it can't duplicate, and a handful report steep prices and unhelpful responses when problems arose.
All 13 recent reviews are five-star, with reviewers consistently praising 24/7 emergency response and arrival within 30 minutes. Staff are described as polite, skilled at picking locks without damage, and transparent about costs upfront. No complaints or negative themes appear in the data.
Yew Digital Lock wins over customers at the sales stage with clear pricing and courteous staff, but the relationship collapses once products are installed. Locks consistently malfunction within months to two years, yet the company's after-sales team ignores calls, ghosts customers for weeks, and delays warranty repairs until coverage expires. Customers report dead fingerprint sensors, gate locks that refuse to open, and broken remote controls within the first year. When customers reach anyone, they face redirects between multiple staff members with no resolution, instructions to pay for repairs on warranted items, or vague promises of follow-up that never arrive. Several reviewers explicitly warn others not to buy.
Last updated 2026-08-23