Five-star reviews highlight fast emergency response, skilled work with no damage, and reliable 24-hour availability. One and two-star reviews flag pricing concerns, poor staff manners, and inconsistent service quality, which temper overall reliability.
Most customers find Soon Sengs reliable for key and safe work at fair rates, though occasional quality issues on duplication have surfaced. Family-run shop near Taman Perling handles residential, car keys, immobilizer duplication, and smart locks with generally fast turnaround.
Customers consistently highlight the broad range of lock and door solutions, from heavy-duty safes to smart locks. Staff like Joey stand out for their product knowledge, willingness to advise without pushing sales, and responsiveness to quick turnarounds.
All six reviews with text are five-star. Customers praise patient technicians who diagnose honestly, keep rates fair, and stay flexible on timing. One reviewer noted the shop owner took him to a replacement supplier and adjusted the price afterward.
Last updated 2026-08-23